General Terms and Conditions

General Terms and Conditions of Use of “Online E-Commerce Platform – Test Version for Training Craftspeople, Farmers and Enterprises for Disabled people”.

I. Subject to the General Terms

These General Terms and Conditions govern the terms and conditions for use of the www.crafts-bulgaria.com website and the services provided through it and the relations between the Owner on the and the Users.

Access to the services provided on the Website is only possible exclusively through the use of the publicly accessible website www.crafts-bulgaria.com. The website is an information file containing information materials from both the “REGIONAL CENTER FOR EUROPEAN INTEGRATION” – Kyustendil and third parties. The Association assumes no responsibility for the content of the Third Party Information Materials.

II. General information

The Association declares that the website of “REGIONAL CENTER FOR EUROPEAN INTEGRATION” – Kyustendil – www.crafts-bulgaria.com is accessible to all Users who have agreed to these General Terms and Conditions.

For the purposes of these Terms and Conditions, users fall into two categories:

a) Registered users – those who have created their personal Account in the electronic system of the Association through the online registration form available on-line; and b) Unregistered users – those who visit the Association’s website without registering and without having set up their personal account.

Registered Users have the right to use their personal Account in connection with all services, promotions, advertising messages and campaigns organized by the Association in the ordinary course of its activity.

These GENERAL CONDITIONS include all of the following sections

  1. Introduction

By using the Online Ecommerce Platform – Test Version, each site menu, category or subcategory, section or sub-section, and the appearance, development and termination of any relationship arising from the use of this Website, you consent to be bound by these General Terms of Use of the Website, as well as any other terms and conditions governing the separate legal terms resulting from its use.

Binding is subject to both the current configuration of the Website and any changes made to it in the form of additions and modifications or the introduction of new menus, categories, sections, functionalities and more. The Site Administrator reserves the right to unilaterally change the General Terms and Conditions for use of the Website and the services provided through the Website at any time, without prior notice, and the changed Terms shall be published on the Website as soon as a decision on their entry into force is made.

If you do not agree with the above or do not agree to these terms and conditions, please do not use this site and the services provided by it. If you continue to use this site, we will accept that you agree to our terms and conditions.

If you have any questions or comments regarding the www.crafts-bulgaria.com website, you can contact us as provided in the “Contacts” section of our homepage.

  1. Definitions

2.1. IP address – unique identifier, associated computer, website or resource of the User in a way that allows it to be located on the global Internet network;

2.2. Account – represents the User’s profile on the website at www.crafts-bulgaria.com, containing a collection of User’s data, including User’s name and Login password, which allow the User to access certain parts of the Website and through which they are accessible some of the services and information provided by the site owner;

2.3. Active behavior – means clicking / clicking / selecting an electronic link or banner through www.crafts-bulgaria.com, which takes the user to other websites;

2.4. Electronic link – a link marked on a specific web page that allows automated referral to another web page, information resource or site through standardized protocols;

2.5. LPPD – the Bulgarian Law on Personal Data Protection;

2.6. Malicious actions are actions or omissions that violate Internet ethics or harm individuals connected to the Internet or associated networks, sending spam (unsolicited commercial communications, SPAM, accessing resources with foreign rights and passwords, exploiting defects in systems for the purpose of hacking, hacking, denial of service attack (DoS), performing actions that may qualify as industrial or industrial espionage or sabotage, damage or tampering crashing systems or information arrays (cracking), sending Trojans or causing installation of viruses or remote control systems, interfering with the normal operation of other Internet users and associated networks, performing any action that may qualify as a crime or an administrative offense under Bulgarian law or other applicable law;

2.7. Website

2.8. Website – within the meaning of these General Terms means an integral and separate part of a site;

2.9. Interface – is a combination of graphical objects associated with program code through which the user communicates with the website in an accessible way;

2.10. Information system – is any single device or set of interconnected or similar devices which, in the execution of a certain program, provides automatic data processing;

2.11. Information materials – means advertisements (including, but not limited to, advertisements for sale, purchase, supply, search for goods and services of craftsmen, farmers and disabled people), offers, notices, promotional and promotional materials, periodic newsletters , brochures, articles, news, surveys, publications via text and graphic elements, photos, sketches and more that the User does not agree to receive when creating an Account;

2.12. Terms and Conditions – means these Terms and Conditions, as well as any subsequent amendments, published on the website www.crafts-bulgaria.com

2.13. Login password – personal digital / alphanumeric / code code, which together with the username symbolizes the User and gives the right to access his Account on the Internet site;

2.14.Passive Behavior means leaving www.crafts-bulgaria.com or other sub-pages of the primary domain (in cases where a good, craft or service has been accessed directly through a search engine) after it has loaded into the user’s browser;

2.15. User – on the Website is any disabled individual who has entered the e-mail address or accessed the website, sub-pages or website www.crafts-bulgaria.com by pointing from another website;

2.16. User name – a personal email address (e-mail) specified by the User, through which the latter is individually identified when registering on the website www.crafts-bulgaria.com;

2.17. Accidental event – an unforeseen circumstance of an extraordinary nature that renders the provision of services usually impossible;

2.18. Website / Website – a separate place on the global Internet network accessible through its Unified URL (HTTP), HTTP5 or other standardized protocol and containing files, programs, text, sound, picture, images or other materials or resources;

2.19. The store – the name of the educational online store;

2.20.Owner / Administrator / Association – means Association “REGIONAL CENTER FOR EUROPEAN INTEGRATION”, Kyustendil, which is a leading Partner under project CB006.2.31.095 under the Cross-border Program – Bulgaria – Northern Macedonia;

2.21. Force majeure – force majeure;

2.22. Provider – A consumer who wants to sell (deliver) a particular good or service through an online store. The supplier is a 3 person craftsperson, a farmer or a small business, a person other than the person under item 2.20 (Owner / Administrator / Association)

  1. Provision of information about the owner of the e-shop

About us

The owner of the website www.crafts-bulgaria.com is the association “REGIONAL CENTER FOR EUROPEAN INTEGRATION” – Kyustendil

Project partners are:

For the Republic of Bulgaria

REGIONAL CENTER FOR EUROPEAN INTEGRATION – Kyustendil, with registered office and registered office: Kyustendil, Kyustendil municipality, Kyustendil district, Gerena Quarter, bl. 156, inc. “A”, ap. 23, Bulstat -109599367, represented by Kircho Boichev Anchev – Chairman, e-mail: evrointegrdcia_kn@abv.bg, tel. 0895 43 53 96

  • District/NUTS III Kyustendil
  • Town/city: Kyustendil
  • Address: kv. “Gerena” bl. 156, ent. “A”, ap. 23, 109599367
  • Postal Code: 2500
  • Legal representative (Name): kv. “Gerena” bl. 156, ent. “A”, ap. 23
  • Legal representative (Position): Chairman
  • Telephone: 00359 (0)89 543 5396
  • E-mail: evrointegrdcia_kn@abv.bg

For the Republic of Northern Macedonia

  • BG – Center for Sustainable Development – ELIPSA – Kumanovo
  • ENG – Centre for Sustainable Development – ELIPSA – Kumanovo
  • MK – Association of Citizens Center for Sustainable Development Ellipse Kumanovo
  • District/NUTS III North-East region
  • Town / city: Kumanovo / Kumanovo
  • Address: Sustainable Development Center – ELIPSA – Kumanovo / Ilindenska 69a (bivsh committee building)
  • Postal Code: 1300
  • Legal representative (Name): Igor Georgiev
  • Legal representative (Position): The President
  • Telephone: +38975651790
  • Fax: +38931416102
  • E-mail: elipsacod@yahoo.com
  • Website: www.elipsa.org.mk

Our website: http://crafts-bulgaria.com.

  1. Provision of information on supervisory authorities

The e-commerce in the Republic of Bulgaria is regulated by the following, not exhaustively listed normative acts:

4.1. CONSTITUTION OF THE REPUBLIC OF BULGARIA;

4.2. E-COMMERCE LAW;

4.3. COPYRIGHT LAW AND RELATED MY RIGHTS;

4.4. LAW ON TAXES ON THE INCOME OF NATURAL PERSONS;

4.5. LAW ON SERVICES ACTIVITIES;

4.6. LAW ON ELECTRONIC COMMUNICATIONS;

4.7. LAW ON ELECTRONIC DOCUMENTS AND ELECTRONIC CERTIFICATE SERVICES;

4.8. LAW ON OBLIGATIONS AND CONTRACTS;

4.9. LAW OF THE ARTS;

4.10. LAW ON COMPETITION PROTECTION;

4.11. LAW ON THE PROTECTION OF PERSONAL DATA;

4.12. CONSUMER PROTECTION LAW;

4.15. THE CYBER SECURITY LAW;

4.16. LAW FOR SMALL AND MEDIUM-SIZED ENTERPRISES;

4.17. LAW ON MEASURES AGAINST MONEY LAUNDERING;

4.18. LAW ON LIMITATION OF PAYMENTS IN NUMBERS;

4.19. LAW ON PAYMENT SERVICES AND PAYMENT SYSTEMS;

4.20. LAW ON THE PROVISION OF DISTANCE FINANCIAL SERVICES;

4.21. ACCOUNTANCY ACT;

4.22. COMMERCIAL LAW;

Relations with government institutions:

Consumer Commission

  • Address: 4A Petko R. Slaveykov Square, 1000 Center, Sofia
  • Working hours: 9am to 5.30pm
  • Phone: 0700 11 122
  • www.kzp.bg

Personal Data Protection Commission

  • Address: 2, Prof. Tsvetan Lazarov Str., 1592, Sofia
  • Working hours: 9am to 5.30pm
  • Phone: 02 915 3555
  • Email: kzld@cpdp.bg
  • Website: www.cpdp.bg
  1. Website Features

About the project – Purpose of project No CB006.2.31.095 under the Cross-border Program – Bulgaria – Northern Macedonia.

The main objective of the project is to increase the competitiveness of Craftsmen, representatives of micro-enterprises, farmers, enterprises of people with disabilities from the CBC region through online marketing.

In order to achieve this basic objective, it is necessary to fulfill two main sub-objectives through the project activities, namely:

  1. Development of an online e-commerce platform for marketing and successful presentation / marketing on the Internet

and

  1. Beneficiaries training to work with this platform.

The project activities are in line with the global objective of the Bulgaria-Northern Macedonia Cross-Border Cooperation Program, as well as with the immediate tasks set out therein, namely to increase the competitiveness of small and medium-sized enterprises and facilitate their access to new markets. One of the main problems of the CBC region of the Kyustendil region and the Third North-East region is the low competitiveness of micro-enterprises, craftsmen, farmers and enterprises of people with disabilities. The purpose of project No. CB006.2.31.095 is to help address these issues.

Short description of the platform

The online e-commerce platform is developed in three languages – Bulgarian, Macedonian and English. The online platform will be a test version of an interactive shop where small business representatives will have the opportunity to present their products in a cheap and dynamic way. The platform will allow users to showcase their product type – gallery, but will not allow them to make direct sales through it.

Rather, the idea of this platform is to open the senses of small producers to the opportunities offered by online commerce in the modern world, to create habits for them to work through the Internet and to encourage them to start practicing internet commerce.

The e-commerce platform will be used by users for free. They will not pay any fee.

  1. Registration on www.crafts-bulgaria.com

Access to the services provided by “Online e-commerce platform – test version for training of craftsmen, farmers and disabled people” is allowed to any user belonging to the above groups who created and registered an account in the electronic system of the site . Registration on the site is absolutely voluntary and free of charge. The site can be viewed freely by users without the need for registration. In order to register you need to fill in the registration form by specifying the minimum required information. Upon successful completion of the registration, the User will have a personal User name and Login password, with which he / she will be able to access his / her personal content on the Website.

Each user can have only one Account.

An account is created by the My Account button (https://crafts-bulgaria.com/en/moyat-profil/). Following the steps, users are prompted to leave the following personal information:

  • E-mail address
  • Password
  • Name
  • Surname
  • Store name
  • Store URL (if different from auto-generated)
  • Phone number

After entering the data, the username has been created and the user receives a confirmation email of the specified email.

The user can immediately edit his/her account and create products. Once the new products are approved by an administrator (manual process), they become visible on the platform.

  1. Order;

IMPORTANT !!!

To the extent that the “Online E-Commerce Platform – A Test Version for Training Craftspeople, Farmers and Disabled Persons” is a training platform, direct orders for goods and services cannot be made through it.

If you are interested in any of the goods or services uploaded to this training platform, please contact the craftsperson or manufacturer directly.

  1. Payment;

IMPORTANT !!!

To the extent that the “Online E-Commerce Platform – A Test Version for Training Craftspeople, Farmers and Disabled Persons” is a training platform, direct orders for goods and services cannot be made through it.

If you are interested in any of the goods or services uploaded to this training platform, please contact the craftsperson or manufacturer directly.

  1. Refusal of an order;

IMPORTANT !!!

To the extent that the “Online E-Commerce Platform – A Test Version for Training Craftspeople, Farmers and Disabled Persons” is a training platform, direct orders for goods and services cannot be made through it.

If you are interested in any of the goods or services uploaded to this training platform, please contact the craftsperson or manufacturer directly.

  1. Delivery;

IMPORTANT !!!

To the extent that the “Online E-Commerce Platform – A Test Version for Training Craftspeople, Farmers and Disabled Persons” is a training platform, direct orders for goods and services cannot be made through it.

If you are interested in any of the goods or services uploaded to this training platform, please contact the craftsperson or manufacturer directly.

  1. Complaints, refusal of delivery or return of goods;

IMPORTANT !!!

To the extent that the “Online E-Commerce Platform – A Test Version for Training Craftspeople, Farmers and Disabled Persons” is a training platform, direct orders for goods and services cannot be made through it.

If you are interested in any of the goods or services uploaded to this training platform, please contact the craftsperson or manufacturer directly.

  1. Inability to return the goods;

IMPORTANT !!!

To the extent that the “Online E-Commerce Platform – A Test Version for Training Craftspeople, Farmers and Disabled Persons” is a training platform, direct orders for goods and services cannot be made through it.

If you are interested in any of the goods or services uploaded to this training platform, please contact the craftsperson or manufacturer directly.

  1. Refund of the amount paid

IMPORTANT !!!

To the extent that the “Online E-Commerce Platform – A Test Version for Training Craftspeople, Farmers and Disabled Persons” is a training platform, direct orders for goods and services cannot be made through it.

If you are interested in any of the goods or services uploaded to this training platform, please contact the craftsperson or manufacturer directly.

  1. Force majeure

The parties (Provider – Consumer) shall not be liable for complete or partial failure to fulfill the obligations under the contract if it is due to force majeure (force majeure).

“Force majeure” means a circumstance (event) of an extraordinary nature that has arisen since the conclusion of the contract, could not be foreseen and does not depend on the will of the parties such as: fire, industrial accidents, hostilities, natural disasters – storms, torrential rains, floods, hailstorms, earthquakes, glaciations, drought, landslides and more. natural disasters, embargoes, government bans, border closures, strikes, riots, riots, and more.

A party which has failed to fulfill its obligations due to a force majeure circumstance is obliged to notify the other party in writing within 10 days of its occurrence, as well as the alleged period of validity and termination of the force majeure.

  1. Personal data

European GDPR (General Data Protection Regulation). This is a Regulation adopted by the European Union which is directly applicable in Bulgaria.

What is personal information?

The following are considered as personal data: IP address, name, EHH, address, phone, email, health and cymene status, as well as information about pegging, political and other information.

In practice, GDPR builds on the current and current rules for processing personal data. The regulation introduces requirements for controllers and processors to extend their coverage and protection by giving individuals greater powers.

What personal data do we collect and why?

Comments and ratings

When visitors leave comments on the site, we collect the information displayed in the comment form, as well as the visitor’s IP address and user browser ID to help detect spam.

An anonymous string based on your email address may be provided to Gravatar to verify that you are using it. Gravatar’s privacy policy is here: https://automattic.com/privacy/. Once your comment is approved, your profile photo will be publicly visible to him.

Files

If you are uploading images to the site, you should avoid uploading images with built-in location data (EXIF GPS). Site visitors can download and retrieve location data from images on the site.

Contact forms

Information provided in the contact forms provided on the Website is construed as confidential communication and is not shared with third parties.

Cookies

By leaving a comment on our site, you can allow your name, email address and website to be stored in cookies. They are for your convenience, so you don’t have to re-fill in your comments when you leave another comment. These cookies will be kept for one year.

If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal information and is deleted when you close your browser.

When you log in to your site, a few more cookies will save your login information and your preferences for what to see on the screen. Sign-in cookies expire in two days, and screen preferences expire in a year. If you choose the save option, your login information will be kept for two weeks. If you sign out, your login cookies will be deleted.

If you edit or publish an article, an additional cookie will be saved to your browser. It will not contain any personal information, it will simply add the ID of the post you just edited. Expires in one day.

Inserted content from other websites

Articles on this site can be embedded (videos, images, content, etc.). Embedded content from other sites accepts and behaves with the site visitor as a visitor to your own site.

These sites may collect information about you, use cookies, embed additional third-party statistics tools, track how you use these tools, including how you use embedded content if you have an account and are logged in to the site.

Analysis

By going to the website and the various pages, your behavior (page visits) is maintained for the purpose of analyzing and improving the platform.

Who we share your data with

Your personal data will not be shared with third parties, unless they are legally required by the respective institution and their submission is in accordance with the legal requirements of the Republic of Bulgaria.

How long we keep your personal information

If you leave a comment, the comment and its metadata are saved indefinitely. This is so that we can automatically recognize and approve your follow-up comments instead of keeping them in the approval queue.

For users who register on our website (if any), we also store the personal information they provide on their profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Website administrators can view and edit this information.

Your rights over your personal information

If you have an account on this site or have commented on it, you may request to receive a file containing all the information we hold about you, including the information you have provided to us. You may also want to delete the personal information we hold about you. However, this does not include data that we are required to store for administrative purposes, for site security purposes, or by law.

How we use your data

Visitor comments can be verified through an automatic spam comment checking service.

  1. Consumer rights, obligations and responsibilities

The User is obliged to comply with the provisions of these General Terms and Conditions.

When creating an Account in the owner’s electronic system, the user is obliged to provide the following minimum required information: name, surname, surname, exact and valid contact phone number, personal e-mail address (e-mail). The user may also be required to provide additional information and its provision will be voluntary.

Unless expressly agreed, the User (registered or unregistered) may not reproduce, modify, delete, publish, distribute and otherwise disclose information resources published on the Owner’s Website.

The User needs to be honest and respectful towards other Users and is fully responsible for his actions or omissions when using the Website.

The User has no right to use the Accounts of other users or to make his / her account available for use by other persons. He is obliged to keep the password of the login secret.

The User has no right to take actions that may interfere with or affect the functioning of the Website, as well as actions that involve damage, alteration, removal or obstruction of access to other Users’ data.

By creating an Account on the Website and accepting these Terms and Conditions, the User gives his explicit, freely expressed and informed consent to the processing of his personal data. The personal data of the users will be collected and processed by the Owner in accordance with the provisions of the LPPD and the Privacy Policy.

  1. Rights and obligations of the owner of the e-shop

The owner has the right to publish on the Internet site any text, graphic and other information regarding offers from his own database for the purpose of advertising and information; Content, directly or indirectly, related to the business of online sales, in the form of news, articles, publications via text and graphics providing it for fair use by registered and unregistered users, depending on its location and location. what kind of users is available.

The Owner is obliged to take all necessary steps to ensure that the content of the Website is accurate and up-to-date at all times. However, the Owner does not bear any responsibility for the validity or accuracy of the information materials provided by the Users. Consumers understand and agree that quoted prices are indicative at the time of publication, do not give rise to a binding offer to buy, sell or provide any service, and that prices are subject to unilateral change at any time; the prices set by the Users are indicative, not guaranteed by the Owner and may not be reliable, valid or valid. The services on this site are provided free of charge as it is a training platform for an online store where individual users can upload photos and a textual description of the goods and services they produce and offer. Users may not seek redress for any harm and / or loss of value resulting from the use of the Website.

The owner is obliged to process the personal data of the users in a lawful and conscientious manner.

The Owner has the right to unilaterally restrict or terminate the access to the Website of certain Users without notice in the following cases:

а) The User disseminates through the Internet, SMS or through the use of services through the Owner’s website, messages with advertising, commercial, obscene, offensive, racist, defamatory and / or threatening texts and / or images, including religious, religious or political as well as pornographic content;

b) The user by actions damages the goodwill of the owner, violates the laws in the Republic of Bulgaria or endangers the software and technical means through which the services are provided.

In the case of unlawful actions under the previous point and / or upon request by the competent authorities of the Republic of Bulgaria, the Owner shall have the right to provide the competent authorities with all available information about the actions and identity of the User.

The owner has the right to request from the users additional information and / or declarations in accordance with the law on anti-money laundering measures and implementing regulations related to the implementation of a specific operation.

The owner has all rights and obligations, which are regulated in detail by the current legislation and these General Terms and Conditions.

  1. Liability and guarantees

The User / Provider / 3rd party to whom the delivery is intended shall be liable for any damages caused to the Owner as a result of incomplete, inaccurate, incorrect or fraudulent information provided by him.

ЧBy using the website www.crafts-bulgaria.com including its content or the services provided through it, the User is responsible for any unlawful consequences arising from this use. The User shall be liable for any property, non-material or any other damages caused on the Internet site www.crafts-bulgaria.com with respect to its content or the services provided through it, to the Owner and to a third party, with which the Owner has a contract.

The Owner and his managers, employees or agents shall be exempt from any obligation or liability for any losses and damages suffered by the User or other persons (including any direct, indirect, punitive or indirect losses or damages, lost profits, profits, damaged reputation, loss data, orders, use of funds, as well as losses or damages incurred or in any way related to the interruption of the activity, either by virtue of a negligence claim, by contract or by other means. rank), in connection with the use of the Website or in connection with the use, inability to use or the results of using the Website, or in connection with the use of the content provided on the Website; errors or omissions in the content; Websites related to the Website or the materials of such Websites, including losses or damages due to viruses that may affect the User’s computer equipment, software or other property as a result of actions taken and access, use or disposition of the Website, or download from the User’s side of material from the Website or from Websites related to the Website. These Terms do not exclude or limit only the liability of the Owner, which cannot be excluded or limited under the applicable law at the time of the claimed event causing damage.

The Owner shall not be liable for the damages caused to the User, including for non-compliance with the deadlines mentioned in these or other General Terms and Conditions published on the website www.crafts-bulgaria.com when the latter are caused by damages and or crashes.

The Owner does not offer any direct or indirect guarantees that the services and / or products provided through the Website will satisfy and satisfy the User’s ideas and personal requirements and will be safe and free from any defects.

The operators, executives and / or owners of the Website are not responsible for any damages resulting from, but not limited to, acquisitions, specific offers, promotions, promotions, or other types of links, transactions or cooperation that may occur between Users and some of the individuals who directly or indirectly advertise on the Website.

The Owner shall not be liable in the event that the User is misled by third parties who represent themselves as representative of the Owner’s interests and offer services on behalf of the Owner without explicitly authorized in writing.

The owner is not responsible for any technical errors or inaccuracies in the content of the Website. For the avoidance of doubt, all prices, locations, publications via text and graphics, photographs sketches, etc. are indicative and the Owner is not responsible for their accuracy.
Any user who believes that the content of the Website is being infringed by copyright or any other related content may contact the Owner of the specified contacts.

  1. Intellectual property rights.
    Restrictions on use

All material on the Website cannot be copied and reproduced unless it is not necessary to view specific material online. Each User has the right to print entire pages of the Website for his personal non-commercial use under the following conditions:

а) no document or related graphics on the Website be altered in any way;

b) no graphics on the Website are used separately from the relevant text;

c) the copyright, trademark or other proprietary notices of the Owner are present in all copies;

d) the copyright of the Owner or of third parties, directly or indirectly related to the published public content of the Website, is not infringed;

e) the provisions of these General Terms and Conditions are not violated;

All content, including but not limited to static images, dynamic images, text and / or multimedia content, published on the Internet site www.crafts-bulgaria.com is the property of Association “REGIONAL CENTER FOR EUROintegration” – Kyustendil or third parties , in which case the content may be matched by explicit text regarding its ownership.

Users may not copy, transfer, modify or make other changes; use, link to, exhibit, include any content in a context other than the Owner, including any content from the Website outside the Owner, removing images, measures, distributions of material prepared for reproduction, modification or display of content, without the express written consent of the Site Owner.

Any use of the contents of the Website for any purpose other than the express mention in these Terms or any other document accompanying them, if any is prohibited.

The use of information posted on the Website or its content on other Sites is prohibited.

For any infringement of intellectual property subject to protection under this section, including, but not limited to, these General Terms and Conditions, the Owner is entitled to a fine of BGN 20,000. This does not limit the right of the owner to hold the infringer liable for actual damages and / or lost benefits in accordance with the law.

  1. Notifications

All notices and statements, including commercial communications, shall be addressed to the User by e-mail specified by him after his registration at www.crafts-bulgaria.com.

In case the user changes the address of his / her phone mail, he / she is obliged to reflect the change in his / her Account. Until such change is made by the User, all messages sent and received to the email originally specified by the latter will be considered received.

All communications and statements, including commercial communications, addressed by any of the parties to the addresses specified in www.crafts-bulgaria.com, including electronic ones, shall be deemed received and received by the other party upon expiry of three of sending them.

Contacts made by the Association through the means of remote (electronic) communication (for example e-mail) contain complete and consistent information about the sender and links to him at the time of sending.

By using the contact form provided on the Website, the User allows the Owner to use his or her feedback information through the means available, including electronically.

Partial or full completion of the contact form does not oblige the Owner to provide feedback to the User.

  1. Settlement of disputes – European regulation

About the Online Dispute Resolution Platform

Official website of the European Union.

https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks

The European online dispute resolution platform (ADR) is provided by the European Commission to ensure safer and fairer online shopping through access to quality dispute resolution tools.

If you are in the EU, Norway, Iceland or Liechtenstein, you can use it to find the best solution to your consumer problem, to discuss a solution to your problem directly with your dealer, or to reach an agreement with a dispute settlement body to look into the case.

The ODR platform has no connection with traders. You can use the ODR platform in all the official EU languages, Icelandic and Norwegian.

Contacting the Merchant

You can use the ODR platform to resolve the issue directly with the merchant. This may be helpful if you have not yet contacted the merchant or if he is ready to talk.

The ODR platform will notify the merchant of your request. If the merchant wants to talk, you will be able to exchange messages directly through the dashboard, send attachments, such as product photos, and schedule an online meeting.

You will have a maximum of 90 days to reach an agreement. Either party can opt out of direct calls at any time.

The trader may also propose a list of dispute resolution bodies to use instead of finding a direct solution. In this case, you will have 30 days to reach an agreement on the dispute resolution body, or the case will be closed on the platform.

If the merchant rejects your request in full, either party withdraws from the process or 90 days have passed without result, you will have the following options:

  • Try to find a solution with the help of a dispute resolution body. In this case, you will have 30 days to reach an agreement with the merchant about an approved dispute resolution body to investigate the case.
  • Or to try another dispute resolution tool.

Start your case to find a solution with the merchant directly.

Use of a dispute resolution body

You can use the ODR platform to resolve the issue using an approved dispute resolution body. The Dispute Settlement Body is a neutral third party that helps consumers and traders resolve disputes without confrontation. Usually through this it is cheaper and faster than through the court.

The ODR platform will notify the merchant of your complaint. If the merchant agrees to use the ODR procedure, you will need to agree on a dispute settlement body to look into the case. The trader will propose a list of dispute resolution bodies; you can select one or request a new list from your dashboard.

You will have 30 days from the time the complaint is filed to reach an agreement with the Dispute Settlement Body to hear the case.

If you do not reach such agreement within the set time limit or the trader does not consider your complaint, you can try another dispute resolution tool. See. the tools

Start your dispute resolution case

How To Apply If You Are A Trader

If you are an EU or Norway, Iceland, and Liechtenstein based merchant, you can submit your online consumer dispute to an approved dispute resolution body through the ODR platform.

You can only file a complaint against a consumer domiciled in Belgium, Germany, Luxembourg or Poland.

To file a complaint, you first need to register with the system and create your own organization. If you have already signed up, just log in. Once you have access to the dashboard, click Start New Case.

To learn more about registering as a merchant, go to the merchants section.

  1. Links to Third Party Sites

All third-party sites that may be accessed through the platform are independent and the merchant does not accept any liability for damages and losses incurred by users as a result of using these sites. Also, the owner of the online store is not responsible for the content on the websites of third parties, as well as for the presence of viruses, other harmful components of these sites.

  1. Final provisions

These General Terms and Conditions are subject to the rules of the current Bulgarian legislation.

If any of the provisions of these General Terms and Conditions is invalid or inapplicable to some extent, it shall be replaced by law, the mandatory rules of the law and shall not entail the invalidity of the other provisions of the General Terms and Conditions.

These General Terms and Conditions may be amended and / or supplemented in the order in which they were adopted, or on a case by case basis with special conditions.

The amended or newly adopted General Terms and Conditions shall be published on the Internet site of the REGIONAL CENTER FOR EUROPEAN INTEGRATION – Kyustendil and shall enter into force immediately.